Privacy Policy
Last updated: May 2025
1. About This Policy
Every Detail Detailing (“we,” “us,” or “our”) operates a mobile auto detailing service in the Cincinnati, OH area. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at www.eddetailing.com or interact with us by phone or text.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Service address and vehicle information
- Booking details (date, time, services selected)
- Payment information (processed securely via Clover; we do not store card data)
- Any notes or messages you send us
3. SMS / Text Message Communications
When you check the SMS consent box on our booking form, you agree to receive text messages from Every Detail Detailing at the mobile number you provide. These messages are transactional and include:
- Booking confirmation texts
- Appointment reminders
- Scheduling updates (e.g., delays or rescheduling notices)
Message Frequency: Typically 1–2 messages per booking (confirmation + reminder).
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
To get help: Reply HELP to any message or contact us at 513-808-4499.
To opt out: Reply STOP to any message at any time. You will receive one final confirmation and no further messages will be sent.
We do not share, sell, or rent your mobile phone number to third parties for marketing purposes. Your phone number is used solely to send appointment-related messages for your booking with Every Detail Detailing. Consent to receive SMS messages is not required as a condition of purchasing our services.
4. How We Use Your Information
We use the information we collect to:
- Schedule and confirm your detailing appointment
- Send booking confirmations and reminders via email or SMS (with your consent)
- Process payment for services rendered
- Respond to your inquiries and provide customer support
- Improve our services and operations
5. Information Sharing
We do not sell or share your personal information with third parties for their marketing purposes. We may share information with trusted service providers who assist us in operating our business (e.g., payment processors, email and SMS delivery services), under strict confidentiality obligations.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Payment card data is handled entirely by our PCI-compliant payment processor and is never stored on our servers.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. To opt out of SMS messages, reply STOP to any text we send. To opt out of email communications, use the unsubscribe link in any email.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us: